At Tom’s Garage, we want to make the service as easy and stress-free as possible. Below are some frequently asked questions.
If your question is not listed, please do not hesitate to contact our customer support team at +49 711 687 59 44.
I have a new car; Do I have to take it to a dealer for maintenance in order to keep my warranty valid?
No! Forget all about that old myth. As long as you follow the specifications given by the manufacturer (which can be found in your handy owner’s manual), your warranty is valid. At Tom’s Garage, we always follow the manufacturer’s maintenance schedule. We’ll make sure your warranty remains valid and your car remains happy – for many miles to come!
What Do I have to do to keep my vehicle warranty in effect?
Make sure your vehicle is serviced at the intervals specified in your owner’s manual or warranty booklet and keep clear records of your vehicle’s maintenance. Be sure to include the date, parts installed, vehicle identification number, and mileage recorded on the invoice. Keep your receipts in a safe place. If you have a service log in your owner’s manual or warranty booklet, we highly recommend that you use it.
My car is a leased vehicle. Am I responsible for maintenance?
Even if you lease a vehicle, you are responsible for all maintenance and repairs required to keep the vehicle in good working order as outlined in the owner’s manual.
What parts should be replaced and at what intervals should these services be performed?
Check your owner’s manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.
What payment options are possible?
We only accept debit cards and cash. A credit card payment is unfortunately not possible with us.